Returns & Refunds Policy
We want you to love your Dr. PAWPAW products, but if you are not completely satisfied, we offer a 30-day return policy for unused and unopened items. Please ensure all original packaging is intact to qualify for a full refund to your original payment method.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique Return Authorization number.
Pack Your Items
Securely package the unopened products in their original shipping box or similar protective packaging to prevent damage during transit.
Ship the Package
Affix the provided return label or ship via your preferred tracked carrier to our fulfillment center address provided in the confirmation email.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund within 5-7 business days and notify you via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing